Privacy Policy

1. Introduction

Green Power Solutions Ltd (“TrackSyte”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information transparently and responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you:

• Visit our website
• Use the TrackSyte platform
• Request a demonstration or contact us
• Access our APIs and integrations
• Interact with our services and connected devices

TrackSyte is operated by:

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Green Power Solutions Ltd is the Data Controller for information described within this policy unless otherwise stated.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Enquiry details
• Marketing preferences
• Account credentials

This information may be collected when you:

• Submit a contact form
• Book a demonstration
• Download resources
• Create a platform account
• Request support
• Subscribe to communications

Information Collected Through the TrackSyte Platform

TrackSyte processes operational information generated by connected assets and systems. This may include:

• Device identifiers
• Asset identifiers
• Asset names and descriptions
• Telemetry data
• Battery information
• Power system performance
• Fuel cell data
• Solar generation data
• Connectivity status
• Signal strength information
• Alert records
• Event records
• Asset location information
• User activity logs
• Platform usage information

This information is collected solely to provide TrackSyte services and improve operational visibility for customers.

Location Information

Where enabled by customers, TrackSyte may process location information relating to connected assets and equipment. Location information may include:

• GPS coordinates
• Asset movement history
• Geofence events
• Deployment locations

TrackSyte is designed to monitor equipment and assets. Location information generally relates to customer assets rather than individual persons.

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Session activity
• Referring website information

We use this information to improve our services, maintain security and understand website performance.

3. How We Use Information

We use information to:

• Deliver TrackSyte services
• Operate and maintain the platform
• Provide customer support
• Respond to enquiries
• Manage customer accounts
• Process demonstration requests
• Improve platform functionality
• Monitor platform performance
• Detect and prevent security threats
• Meet legal obligations
• Communicate service updates
• Send marketing communications where permitted

TrackSyte is designed to help operators manage remote assets more effectively. We collect only the information necessary to provide operational visibility, improve reliability and reduce unnecessary site visits.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

5. Customer Data

Where customers use TrackSyte to monitor assets, devices or systems, customers remain responsible for the information they upload or connect to the platform. In many circumstances:

• Customers act as Data Controllers
• TrackSyte acts as a Data Processor

Customers are responsible for ensuring they have the necessary legal authority to collect and provide information processed through the platform.

TrackSyte processes such information only in accordance with customer instructions and contractual obligations.

6. Integrations and Third-Party Systems

TrackSyte may receive information from integrated systems and approved third-party services. Examples include:

• Victron Energy
• AJAX Security Systems
• EFOY Fuel Cells
• MQTT-connected devices
• Customer APIs
• Asset management systems
• Other approved integrations

Information received through integrations is processed solely to provide TrackSyte functionality and customer services.

7. API and Data Access

Customers may use TrackSyte APIs and data access services to retrieve operational information from the platform. Customers are responsible for ensuring that:

• API credentials remain secure
• Access permissions are appropriately managed
• Retrieved data is handled in accordance with applicable laws

TrackSyte maintains audit logs and access controls to help protect customer data.

8. Sharing Information

We do not sell personal information.

We may share information with:

• Hosting providers
• Infrastructure providers
• Analytics providers
• Customer support providers
• Professional advisers
• Regulatory authorities where required by law

All service providers are required to protect information appropriately and process it only for authorised purposes.

9. International Data Transfers

Some service providers may process information outside the United Kingdom. Where information is transferred internationally, we ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements
• UK-approved Standard Contractual Clauses
• Adequacy Regulations
• Equivalent legal protection mechanisms

10. Data Retention

We retain information only for as long as necessary.

Retention periods may be extended where necessary to comply with legal obligations or resolve disputes.

11. Security

We take information security seriously. Measures include:

• Encryption in transit
• Secure hosting infrastructure
• Role-based access controls
• Authentication controls
• Audit logging
• Regular backups
• Monitoring and threat detection
• Secure software development practices
• Access management procedures

While no system can guarantee absolute security, we maintain appropriate technical and organisational measures to protect information.

12. Your Rights

Under UK GDPR, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests can be submitted to: support@tracksyte.com

We may require proof of identity before responding.

13. Marketing Communications

We may send marketing communications where:

• You have provided consent; or
• We have a legitimate interest to communicate with existing business contacts.

You may unsubscribe at any time using links included in communications or by contacting us directly.

14. Cookies

TrackSyte uses cookies and similar technologies to:

• Improve website functionality
• Understand website usage
• Measure performance
• Support marketing activities

Further information is available in our Cookie Policy.

15. Third-Party Websites

Our website and platform may contain links to third-party websites. We are not responsible for the privacy practices of third-party services and encourage users to review their privacy policies.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements or business operations. The latest version will always be available on our website.

17. Contact Us

For questions regarding this Privacy Policy or how we process information, please contact:

18. Complaints

If you are unhappy with how we handle your information, we encourage you to contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):